Privacy Policy
Last updated: September 6, 2026
This notice explains how Packsys USA (PXYS, LLC) handles personal information when you visit packsys.us, make a purchase, request a quote, create an account, or contact our team.
Information we collect
- Contact and order information: name, company, email, phone, billing and delivery addresses, products, quantities, order history, and information you provide in requests or support messages.
- Payment information: information needed to process payments through our checkout and payment providers.
- Website activity: information such as IP address, device and browser details, pages viewed, and interactions with the store, collected through cookies and similar technologies.
We receive information from you, from your use of the website, and from providers that help operate payments, fulfillment, and our store.
How we use information
We use information to handle orders and quotes, arrange delivery or pickup, manage accounts and support, process returns, prevent fraud, maintain and improve the store, communicate about transactions, and meet legal and recordkeeping requirements. We may also use information for analytics and marketing, subject to applicable privacy choices and consent requirements.
Sharing and Shopify
Our store is hosted by Shopify. Shopify processes information about visits and purchases, including to provide services using interactions with this store, other merchants, and Shopify. Information is shared with Shopify and other service providers, which may be in other countries. Some advertising uses may qualify as data sharing or targeted advertising under applicable state privacy laws. See Shopify's Consumer Privacy Policy for details.
We also share information as needed with payment, shipping, technology, and support providers, and when required by law or necessary to protect rights and investigate fraud. Sharing for advertising can be subject to privacy rights even when no payment is received for the information.
Your privacy choices and requests
Visit Your privacy choices to opt out of certain data sharing or targeted advertising where available. In supported regions, Shopify also honors recognized Global Privacy Control signals. You can also contact us by email or phone to request an opt-out.
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to opt out of certain sharing or targeted advertising. You may also have the right to appeal a decision about a request. Contact info@packsys.us or call +1 346 374 0090 to make a request or appeal.
We may need to verify your identity or an authorized agent's authority before completing a request. We will handle requests within applicable legal time limits and will not discriminate against you for exercising applicable privacy rights.
You can also visit Shopify's privacy portal to learn about choices relating to information Shopify processes. Browser cookie controls can limit some tracking, although disabling essential cookies may affect store functions.
Communications
You can unsubscribe from marketing emails using the unsubscribe link or by contacting us. We may still send messages needed to service your orders. Providing a phone number for an order or quote does not by itself subscribe you to promotional text messages; any promotional SMS program requires a separate opt-in.
Retention and security
We retain information as needed to fulfill orders, provide support, keep business and tax records, meet legal obligations, and resolve disputes. The retention period depends on the information and its purpose. We use safeguards to protect information, but no website or transmission method is completely secure.
Other sites and updates
External websites have their own privacy practices. When this notice changes, we will update the date above and provide any additional notice or consent required by law.
Contact
Packsys USA — PXYS, LLC
Warehouse: 1060 Lockwood Dr, Houston, TX 77020, United States
Phone: +1 346 374 0090
Email: info@packsys.us
