Shipping policy

Last updated: September 6, 2026

Packsys USA (PXYS, LLC) ships from 1060 Lockwood Dr, Houston, TX 77020.

Where we ship

Direct online shipping is available to the 48 contiguous United States. Alaska, Hawaii, U.S. territories, military addresses, and international destinations are outside our standard online shipping coverage. Contact us before ordering to discuss requests outside that coverage; availability and any special terms must be confirmed in writing.

Order processing

In-stock orders are prepared for shipment within 1–2 business days. We process orders Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from the carrier's transit time. Made-to-order products, equipment, and orders requiring a freight quote follow the availability and dispatch schedule confirmed for the order before payment.

Shipping charges and transit

For eligible parcel orders, available shipping services and charges are shown at checkout. Charges depend on the order and delivery destination. Carrier transit estimates begin after dispatch and are estimates, not guaranteed arrival dates unless expressly confirmed for your order.

Tracking and address changes

We send a shipping confirmation and available tracking details to the email address provided for your order after dispatch. To request a delivery-address change, contact us before shipment so we can confirm whether the change is possible and whether it affects the shipping charge.

Houston pickup and local delivery

Warehouse pickup is available by prior coordination. Contact us to confirm product availability, payment arrangements, and a pickup appointment before coming to the warehouse. Wait for our confirmation that the order is ready.

Local delivery requires a prior quote. Send us your delivery address, products, and quantities. We will confirm availability, delivery charges, and scheduling before you pay. These arrangements are coordinated directly with our team.

Machinery and pallet orders

Contact us for a freight quote and delivery confirmation before payment. Provide the delivery ZIP code, commercial or residential address, and any requirements for an appointment, liftgate, forklift, loading dock, or access restrictions. The quote will identify the delivery services, charges, and responsibilities agreed for the order.

Delays, damage, or missing items

If we cannot ship within the stated time, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped items for a refund. Any required consent and refund will be handled within the time required by applicable law.

For damaged, missing, incorrect, or lost items, contact Packsys with your order number, a description, and photos if available. Keep the packaging while we review the issue. Please report problems promptly; a delayed report does not automatically waive your legal rights. We will coordinate the next steps with you and the carrier.

For returns after delivery, see our Return Policy.

Contact

Packsys USA — PXYS, LLC
Warehouse: 1060 Lockwood Dr, Houston, TX 77020, United States
Phone: +1 346 374 0090
Email: info@packsys.us