Return Policy

Last updated: September 6, 2026

This policy applies to purchases from Packsys USA (PXYS, LLC). For orders placed before this update, the return terms in effect when you purchased remain applicable.

30-day return requests

You may request a return within 30 days after delivery. Contact us before sending anything back and include your order number, the products and quantities, and the reason for the return.

Product condition

  • Packaging consumables: for a change-of-mind return, products must be unused and in their original, sealed packaging.
  • Machinery: for a change-of-mind return, equipment must be unused, uninstalled, and in its original packaging with its parts and accessories.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, incorrect, or incomplete. Please contact us with details and photos, if available, so we can arrange a solution.

How to return an order

  1. Email info@packsys.us or call +1 346 374 0090 within the return-request window.
  2. We will review the request and provide return authorization, the return address, and shipping or pickup instructions. For machinery or pallet shipments, coordinate the freight arrangements with us first.
  3. Package the authorized items securely and follow the agreed return instructions. Keep your shipping receipt and tracking details.

Shipping costs and fees

Change of mind: the customer pays return shipping. Packsys error or a defective product: Packsys pays the necessary return shipping and provides the shipping or collection instructions. Contact us before purchasing a return label.

Restocking fee: 0%. We do not charge a restocking fee.

Refunds

After we receive, inspect, and approve the returned items, Packsys will issue the refund to the original payment method within 5 business days. The refund covers the amount paid for the approved returned items and applicable refundable taxes. Original delivery charges are not refunded for a change-of-mind return. When the return is due to a Packsys error or a defective product, we also refund the original delivery charges attributable to the affected items. We will explain the refund calculation in the return authorization.

Your bank or payment provider may take additional time to post the credit. Business days are Monday through Friday, excluding holidays.

Defects and other rights

The 30-day window describes change-of-mind return requests. It does not remove any applicable warranty or rights provided by law. Contact Packsys directly for help with a product problem.

Contact

Packsys USA — PXYS, LLC
Warehouse: 1060 Lockwood Dr, Houston, TX 77020, United States
Phone: +1 346 374 0090
Email: info@packsys.us