Packsys Machinery Limited Warranty
Effective September 6, 2026, for new orders accepted on or after this date.
Packsys provides a 12-month limited warranty covering only mechanical parts with manufacturing defects. The coverage period begins on the date the machinery is delivered.
Electrical and electronic parts and components are not covered by this limited warranty. Damage caused by misuse and normal wear and tear are also excluded.
Who provides this warranty
This warranty is provided directly by PXYS, LLC, doing business as Packsys USA, for new machinery purchased directly from Packsys USA and delivered within the 48 contiguous United States. Packsys handles warranty claims directly; customers do not need to pursue a supplier or manufacturer.
What is covered
Only defects in the manufacture of mechanical parts are covered, for 12 months from delivery, when the machinery is installed, operated, and maintained in accordance with its instructions and intended use. This warranty applies to the covered mechanical part; it is not a warranty covering every component of the machine.
What is not covered
- Electrical and electronic parts and components, including during the first 12 months.
- Normal wear and tear, including parts that wear out through ordinary operation.
- Damage caused by misuse, operation outside the stated specifications, improper installation or maintenance, accidents, or alterations that cause the failure.
A manufacturing defect in a covered mechanical part is treated separately from wear or damage caused by how the machinery is used.
How a covered claim is handled
After reviewing and confirming a covered manufacturing defect, Packsys will arrange repair or replacement of the affected mechanical part, at no charge for that part. Packsys will confirm the next steps, any required return arrangements, and any proposed additional services and charges in writing before the customer authorizes them.
Contact Packsys before sending parts or machinery, booking freight, or arranging third-party work for reimbursement. Packsys pays necessary return shipping for a covered defect in accordance with our Return Policy. Do not ship machinery or pallets without coordinating transportation first.
How to request warranty assistance
Email info@packsys.us or call +1 346 374 0090 during the 12-month coverage period. Provide your order number or other proof of purchase, the machine model and serial number if available, and a description of the issue. Photos or video can help us assess the problem.
Returns, delivery problems, and other rights
This limited warranty is separate from the 30-day change-of-mind return window. For equipment that arrives damaged, incorrect, or incomplete, contact Packsys promptly and see our Return Policy and Shipping Policy.
The exclusions above describe the scope of this voluntary limited warranty. They do not remove rights or remedies that cannot lawfully be excluded. Other rights may vary by state. Orders accepted before the effective date retain the warranty terms agreed at the time of purchase.
Contact Packsys
Packsys USA — PXYS, LLC
1060 Lockwood Dr, Houston, TX 77020, United States
info@packsys.us
+1 346 374 0090
